Swoop Reviews

Worse airline ever, hidden fees no customer support, flight changes regularly.
You have to pay for carry on bag so ridiculous.
You end up paying same or more amount for any other airlines.
No food or water is offered by the airline, seats are smaller than normal airlines seats, very small legroom.
Its like bus public transportation, I believe in the future they will ask you to bring your seat with you.
Conclusion pay 100$ more and dont even think about swoop.

Ive flown Swoop from Hamilton to Tampa and back many times. I have never had an issue. Flights were on time, staff were lovely and everything went perfectly. Maybe their baggage charges are a bit high but that is offset by the low cost fare and the conVenience of a small airport.

Very frightening experience from Hamilton to Abbotsford, as the chap sitting next to me avoided the use of the mask for what seemed to me a good part of the flight He was told a couple of times to wear the mask properly by the employees , which he did,,,until their back was turned...I told him the the fact that he was not wearing his mask at all made me nervous...he put it on long enough to respect my wish...for a few minutes..I had SARS and a stroke a few years ago...scaring experience that flight...does any body care ??

My mom arrived at airport 45 mins before the flight. Their counter was close. No one to assist to check in. And their app to check in online was not allow to check in either. She missed that flight. I called and asked if they could do something because they dont have anyone at the counter for us to check in. It said, no. Nothing they could do. If we want to flight, then buy with the price on the website. Even rebook for us with the same price won't happen. I never had this nad experience from other airline. They alway assist if you missed the flight. They so said swoop is a small company they dont have enough staff that was why they must close the counter 45 mins before the flight. Cheap and poor responsibility from this airline. I won't recommend this airline. I forgot that my uncle had poor experience with this airline before.